I have a specific Record type for case object. When I see the record of this type in service console, there is Suggested Articles panel which is not populated, while this is populated for all other Record types. Is there anything I need to do with Page layout??

What could be the issue with this. Kindly suggest.

Thanks

Attribution to: NoNicknameSFDC

Possible Suggestion/Solution #1

You need to turn on this side panel in the Page Layout associated with that Record type. If you have 5 different Case page layouts, you would need to turn it on in all 5. In setup, go to the Case Object, Setup|Customize|Cases|Page Layouts. Then select the Page Layouts menu item, and select each page layout.
Then select the "Layout Properties" button and check the "Knowledge Sidebar" checkbox.

Attribution to: JimRae
This content is remixed from stackoverflow or stackexchange. Please visit https://salesforce.stackexchange.com/questions/31557